[Q] not connecting to rogers LTE - Ulefone be pro android

Have had the phone for a week with no success even with rogers support

Gave me the LTE APN and my phone isn't connecting to LTE network, I added it manually still with no success

Sim card connects to LTE in my old xperia with no issues

Network keeps jumping from 3G and 4G

Don't have any clue on my next step and rogers blaming the hardware as they don't have any other resolution

is 4g the same as LTE and maybe I just don't know..is there anything I can do to test the lte antenna? I would like to rule out the hardware but I don't think its the hardware......

any help would be greatly appreciated

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